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The Maryland-National Capital Park and Planning Commission
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Urban Loading and Delivery Management Study

Studying best practices for delivering goods and services in urban areas


The purpose of this study is to identify regional, national and international best practices and policy options to better balance loading and delivery functions with through-movements of people and goods in urbanizing areas of the County, using Downtown Bethesda as a case study.

The County’s urbanizing areas are thriving centers with numerous commercial and residential buildings, restaurants, shops, public open spaces, art galleries, and entertainment venues. However, these desirable land uses, and centers of activity, along with the associated expansion of high-quality pedestrian and bicycle infrastructure, present challenges in accommodating efficient and safe loading and delivery functions for all users. With increasing frequency, commercial and private loading and delivery vehicles are making use of public roads and sidewalks in ways that disrupt orderly vehicular, bicycle, and pedestrian traffic and undermine safety.  Loading and delivery activities are a critical part of a vibrant downtown. The timing and manner of those deliveries are equally a critical part of providing a safe and efficient multimodal transportation network.

View the Urban Loading and Delivery Management Study November 5 Planning Board staff report and presentation.


  • Ongoing
    Outreach and Engagement
  • September 2020 – November 2020
    Scope of Work
  • November 2020 – February 2021
    Existing Conditions and Best Practices Research
  • March 2021 – May 2021
    Preliminary Findings
  • Fall 2023
    Final Study Report

We want to hear from you!

Have you experienced issues in your neighborhood when you are trying to walk, and a sidewalk or driveway is blocked by a delivery vehicle? Have you experienced issues when driving your car or riding your bike through an urban area and a delivery vehicle is parked in one lane of the roadway or blocking the entire roadway or bike lane and disrupting traffic flow? Show us what you are experiencing as our planners work to come up with best practices to improve this process in our county. Upload a photo and a brief description and it may be included as part of the study.

Accepted file types: jpg, png, Max. file size: 20 MB.

Contact the Team

Have a question or comment you want the team to know about? Send a note in the form below and we’ll be back in touch with you shortly.


Staff Contacts

Matt Folden

Iftin Thompson